Testimonials - Just a Few !
Testimonials from Law Firms
Our office has been working with you to help beta test ServeX™ since December of last year, and let me be the first to say that we are really impressed.
ServeX™ has revolutionized how we send jobs to our Process Servers. In the past, we would simply mail the service to the Process Server. The Process Server would then have to enter the job in their system and then we would have to wait until the Process Server had time to update us on the status of the service. Sometimes it would be a phone call initiated by us and sometimes we would get their update in the mail along with an invoice for their services. However, now with the help of ServeX™ we are able to electronically upload that service directly into our Process Server's software, although in most cases we still have to mail the actual service papers to the Process Server. It is once the job has been uploaded to ServeX™ that the magic starts to happen. Every time we run the ServeX™ File & Serve interface, Q-law automatically downloads status of service, any comments made by the Process Server as well as copies of the actual Affidavit of Service the intend to file and an invoice for services. Once the download has finished into Q-law, the details of the service are imported into the Service Detail window of the legal window. Also, based on the type of service that is returned to Q-law, we have many different tasks setip to be auto-loaded in conjunction with the DDAS system.
ServeX™ has been a tremendous program for our law firm; it has reduced a significant portion of labor that we had devoted to 'service' issues and helps us get closer to the automation we all want out of our software. We will definitely be requiring all of our Process Servers to use software that is compatible with ServeX™.
~Stuart K. Mullen - Director of Operations
Faber and Brand, LLC, Missouri
“We (Markoff & Krasny) understand how to utilize technology and to maximize the benefits that it brings. We have been able to do this in other areas of our firm but we were missing an important piece until using Serve-X™”, said Robert Markoff, Partner of Markoff & Krasny. “With implementing Serve-X™ our staff is able to simplify communication with process serving companies for the entire state of Illinois. The electronic communication of data and documents has allowed for increased staff productivity and client satisfaction while reducing our overhead expenses. Our staff is impressed how Serve-X™, in use with our litigation software, has made the entire procedure of process service manageable”, further added Markoff.
Attorney, Steve Markoff explains “We have taken great measures to ensure our firm’s high standards of practice while remaining a competitive force in the collection industry. Serve-X™ is a technology that allowed us to reassign staff, improve client satisfaction and quality assurance in addition to acquiring new clients for our firm.”
As Markoff & Krasny continues to grow in the industry, they understand that client expectations have risen. “The use of Serve-X has decreased the workload of the legal, accounting, and mailroom departments of our firm, allowing us to shift resources and become more productive overall,” commented Chris Rush, Director of Operations at Markoff & Krasny.
We have been amazed by how much time, effort and money that Serve-X has already saved our firm. Since we implemented Serve-X, phone calls and website inquiries to obtain status and serve information from the process server that would normally interrupt the workflow of our staff, have basically been eliminated. Serve-X also makes sending jobs to the process server effortless. Our staff is able to send the data and documents needed for service and track the process every step of the way. Receiving information and documents from our process server into our individual case files within our litigation software system has drastically reduced the labor intensive costs associated in many departments at our firm. When proofs of service and invoice charges are received from the process server we are able to move to the next step a great deal quicker, once again streamlining the workflow in our office.
My staff believes Serve-X reduces the time required to properly document the status of service. The staff does not have to pull the files to review the status. Serve-X tells you everything you need to know and do. We are very pleased with the product, the service, and the staff.
The Serve-X staff at Service Exchange Network is committed, ambitious and has demonstrated the upmost professionalism in handling our needs.
Serve-X has been a remarkable and proficient tool for our office.
productivity has increased by a measurable amount with the streamlining benefits of Serve-X.
What would take an employee 2-3 days to send out for service of process now takes minutes.
When the information is returned by the process server via Serve-X, it updates our files so we
can pass details along to our clients rapidly. Our staff has been able to eliminate time spent on
scanning since the documents from the process server are automatically imported to the
corresponding case file in our CMS by Serve-X.
I highly recommend Serve-X to any law office that has volume regarding service of process to
cut cost and increase client satisfaction.
Testimonials from Process Service Firms
As you know, I have been working with Q-law since December of last year helping to beta test your newest creation, Serve-X™. Serve-X™'s interaction with Process Server's Toolbox (PST) has cut my data entry time in half. Thanks to Serve-X™, 90% of my jobs are electronically imported directly from my Client's (the Attorney's office) Q-law software straight into the PST software. This process takes minutes to complete, instead of taking sometimes literally minutes per file for entry. After the import is completed, I only need to review the import and assign each job a server and verify an address for service. Serve-X™ helps out on the flip-side as well. After my jobs are completed, I am now able to upload the status of each service, and deliver an electronic copy of the Affidavit of Service and Invoice straight to the Q-law software with my Client.
As we all know, time is money and this addition to Q-law has found a way to literally create more time in the day.
~Jason L. Allen - Owner
Kryptonite Credit Servers,LLC., Missouri
Servex has been one of best innovations in the process serving industry in recent memory. The ability of the program to data transfer direct from my clients software to my software has been invaluable. It has given us the ability to offer a more streamlined process of data entry to both our current and prospective clients. It has been a great development for the industry for now and the future.